www.vantrue.com (Global sales) www.vantrue.net (Warranty service)
lower-right corner of the screen, there should be icon of the parking mode. I got same after update, parking mode wasn't "activated", I mean dashcam was working all the time while car parked, It didn't turn off itself until hardwarekit shut off the power when the battery voltage drops. Kinda like lowbitrate recording, but making mess with a cam when car is hot. Hope its not default option anymore.
May I know what's your setting for the parking mode? Only when you set the parking mode at collision detection the cam will turn off when park. Thank you.
it wasn't set then. I know how it works, I'm just saying default parking mode option after an update was set to permanently continious recording long hours with no low bitrate, till shut off by hardware kit
Sounds like hard work for a dashcam, and the amazon review tells about fried Vantrue, so sounds like overheating. Not every parking mode is suitable for hot weather.
After the firmware is updated, the dash cam will go back to factory settings, we recommend that you reset it according to your needs.
Electronic products may have more or less problems when they work continuously for a long time in a high temperature environment. It is not that the parking mode cannot be used in high temperature environment, we just recommend to use the collision detection mode to protect the cam and work better. Thank you very much.
Hi Marvin, we are very sorry for all the inconvenience caused. We have replied your email with a solution. Please kindly check that. Thank you.
I "had" N4 also. The front camera shutter stopped working. Service teams asked all kind of test, videos etc of the problem, and at the end "Sorry for the inconvenience", no fix, no replacement, not even discount to buy a new one! Sucks!
If your item was purchased from us directly and also was covered within warranty, we will replace it for you then. If not purchased from us, I'm sorry that we can only provide technical support. If you want to buy a new one, we will definitely apply a discount for you. Please contact us at email@example.com to get the discount if you want to buy a new one. Thank you very much for your precious time.