Some users have encountered some after-sales problems with Vantrue products, please allow me to present some solutions to common problems, which will solve most of them (not all)), and hopefully save your time and help some customers who wish to solve the problems themselves. (In any case, Vantrue will always provide you with fast after-sales service, and you can always contact us directly whenever you wish)
1General handling method
2Solutions for memory card problems
3Solution to the problem of the GPRS
4Solution for parking mode problem
5Solution for Rear Camera Problem
6Solution for battery
1General handling method.
When the product has problems during use, we recommend you to update the firmware as a priority. We may have fixed the problem in the long-term update.
1. whether the GPS is turned on, whether the GPS bracket is used 2. the GPS module is broken, try to change the bracket
When located in the garage or tunnel, due to the lack of signal, GPS may lose signal.
4 Solution of parking mode problem
When the car battery is full, the parking mode can run for about 5 days (there is some variation according to Dash Cam model and battery). When using the hardwire kit, there is low voltage protection that will not drain the car battery.
Parking mode has different detection methods and sensitivity that can be adjusted.
If there may be a problem with parking mode, you can confirm it by tapping the car or moving in front of the camera with parking mode on, etc.
5 Solutions for rear camera problems
We suggest you to check the wiring as a priority, if the wiring is not a problem, please contact us.
When you need a longer rear camera link cable, you can buy it in our store, if there is no link cable you need, please contact us. (Please excuse that not all models have available rear camera link cable)
6 Solution for the battery
May cause problems with the battery.
1 often used away from the charger, 2 not driven for a long time (7 days) 3 each time you drive for a short period of time, causing the battery to outlive (standby power consumption) 4 The battery is used for more than a year.
Not connected to the power can not be used. Because of the capacitor used, must be connected to electricity, power off will be shut down.