Setting up my X4S for the first time, and I cannot get the cam to update from V28. It's a VANTRUE 256gb card. I have formatted it using the cam, plugged it into the computer, copied the V47 .bin file to the card, unplugged, and then plugged it into a wall socket. It still shows me V28. After plugging it in, I have let it sit for a few minuters to see if it update, but nothing. Any ideas?
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Mine works perfectly, and here is what I did. Contact VANTRUE support support@vantrue.net. Ask them to send you all the .bin files for the updates. The updates on their website don't work. Next, format the card in your camera. Take the card out of your camera and attach it to your computer. Add the update. Note: you can only go one update at a time. You can't go from V31 to V49, it has to be V39 to V47, and then V49. Make sure camera is turned off then insert the card and turn on. The camera will do the update, takes around a minute. After update is done and you verified it's the right one, then format card on the camera and put V49 on the card. After last update is done, format card again and you're done.
We have sent you 3 emails totally. Can you send us a picture to show the firmware file which you have saved on the SD card? Thanks.
Instead of updating from version 28 to 49, I was able to update to V31. I cannot get V47 or V49 to work. I also noticed when I download V47 it's the same version date as V49. I have not received an email with a solution, and it's not in my junk folder. The only message I received is this one.
Hi Vincent, we have replied your email with a solution. Please kindly check that. Thanks.